Return Policy

Cancellations

All order cancellations are subject to a 20% restocking fee, and must
be made before 12:00PM PST, the day after the order is placed, otherwise all sales are final.

Damaged Items

If any damaged items are received, immediately take photos of the
package, and all contents. Keep all original packaging.  Email us these photos with any other pertinent information no more than 24 hours after receiving
your delivery. Any items that have been used, and are not in their original condition can not be returned.  

You can email your photos, and info to thenorcalsmokeshop@gmail.com
to initiate the return process. We will work with the shipping service to pick the piece back up for insurance purposes. If you select a different item than we currently have available, the turn around time should be within 7 - 10 business days. If a replacement, or repair is required, the process may take anywhere from 10 - 45 business days, based on the situation at hand.

For All Order Issues

If there is any issue with your order, ( i.e., lost package, incorrect item, damaged item) you must contact our Customer Service team within 30 days from purchase date.